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Arteflame ONE20 - 20” Flat-Top Charcoal Grill (Grill, Griddle, and Fire Pit in One)

Arteflame ONE20 - 20” Flat-Top Charcoal Grill (Grill, Griddle, and Fire Pit in One)

Arteflame | SKU: AFONE20-S
Price: $895.00 USD
List Price:
Price: $895.00 USD

In stock

  • Steakhouse-Level Searing at 1,000°F
  • Infuse Rich, Smokey Flavored Food
  • Cook All Food at Once on Cooking Top
  • Durable & Designed for Excellence
  • A centerpiece in Social Gatherings
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14-Day Returns

If you need to return an item, no worries! Arteflame grants a generous 14 days from the purchase date. Just make sure your item is new, unused, unassembled, and still in its original packaging to snag a refund.

Remember to get a Return Merchandise Authorization (RMA) number for all returns/exchanges, and mark it clearly on the box. Thanks a bunch!

NOTE: Arteflame cannot take back anything that's been used. If your return is a bit worn or missing parts, they'll still do their best with a partial refund. Heads up, though – there's a 35% refinishing fee for certain returned items.

General Shipping & Delivery, Returns and Price Match Policies

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(DESCRIPTION)

Arteflame ONE20 - 20” Flat-Top Charcoal Grill (Grill, Griddle, and Fire Pit in One)

Meet the Arteflame ONE20 — Big Flavor, Small Footprint

Not every cookout needs the full-size Arteflame. The ONE20 is built for the moments that actually make up most of your grilling life: a few friends on the patio, a family dinner, a quiet night with the people who matter. Sized to comfortably feed up to four, it fits naturally next to any outdoor seating area - pull it right up to the table and let the cooking become part of the gathering instead of a chore that pulls you away from it.

Don't let the compact size fool you. With a ¼” cooktop, the ONE20 has less steel to heat than any other Arteflame, so there is less waiting than on the larger grills. And once it's hot, it grills exactly like its bigger sibling: the same 1,000°F center sear, the same flat-top cooking surface for everything from eggs to seafood to caramelized onions, the same steakhouse-quality results - just scaled down to fit your space and your group.

This "ready-to-grill" edition comes fully equipped with everything you need to start cooking right out of the box: our stunning, durable Corten steel body, a 10” base riser for comfortable standing-height cooking, a stainless steel lid, an all-weather cover to protect your investment, and even a full leather apron. It's the complete charcoal kitchen - art and function in one compact package that's always ready when a smaller crowd calls for a big meal.


(FEATURES & BENEFITS)

Arteflame ONE20 - 20” Flat-Top Charcoal Grill (Grill, Griddle, and Fire Pit in One) - Features and Benefits:


Features and Benefits

  • Coffee Table Height Grill — Sized to comfortably feed up to four, it fits naturally next to any outdoor seating area - pull it right up to the table and let the cooking become part of the gathering instead of a chore that pulls you away from it.
  • Compact Cookouts  —  Not every cookout needs the full-size Arteflame. A 20” cooking surface and a 300+ sq.” of room is built for the moments that actually make up most of your grilling life: a few friends on the patio, a family dinner, a quiet night with the people who matter.
  • Reduced Waiting Time For 1,000°F+ Center Sear and Steakhouse-Quality Results — Out of the ONE20, as with any grill in the Arteflame lineup - even with its thinner steel. 
  • A Beauty of a Grill — Simply put, it's a good looking grill sculpted from a single piece of US CORTEN steel that only becomes more striking with age.
  • Includes a Number of Accessories — To entertain a hungry crowd right out of the box. It's the complete charcoal kitchen - art and function in one compact package that's always ready when a smaller crowd calls for a big meal.
  • Center Grill Grate (Included Accessory) — For open-flame searing; gives you that classic cross-hatch sear over the open flame.
  • Center Grill Grate Riser (Included Accessory) — Allows you to elevate the grate relative to the fire.
  • Food Saver (Included Accessory) — Prevents ingredients and larger food items like corn of hot dogs from rolling right into the fire.
  • Ergonomic Base Riser (10”) (Included Accessory) — Raises the grill height for a comfortable, standing-height cooking experience.
  • Stainless Steel Lid (Included Accessory) — Protects the cooktop and snuffs out the fire when you're done grilling.
  • Premium Vinyl Cover (Included Accessory) — For added protection during the off-season.
  • Burger Pucks (Included Accessory) — Fun for making individual burgers or mini pizzas.
  • Seasoning Puck (Included Accessory) — Essential for maintaining the non-stick patina over time.

Additional Details


What Is an Arteflame?

An Arteflame is a wood-fired grill and flat-top griddle in one. A hardwood or lump-charcoal fire burns in the center under a grill grate that passes 1,000°F for searing. Around it sits a round ½″ steel griddle that runs about 450°F - 550°F near the fire and 250°F - 350°F at the rim, so steak, vegetables, fish and eggs cook at the same time. Lift the cooktop off and it's an open fire pit. Every one is built in Phoenix, Arizona.


MADE IN THE USA

•  100% US STEEL  •  Zero Import Tariffs  •  Free Shipping


Handbuilt in Phoenix, Arizona - NOT OVERSEAS

Every Arteflame grill is proudly designed and manufactured in the USA, using only premium American steel - while many outdoor cooking brands import from overseas. Because there's no import duty or tariff built into an Arteflame, every dollar you spend goes straight into the steel, the craftsmanship, and the sear.



Discover More:

Discover the Arteflame 20” Compact Flat Top Charcoal Grill and Griddle

Meet the Arteflame ONE20 - a genuine little powerhouse built for back patios, courtyards, and smaller backyards where a 40” grill just won't fit. Don't let the compact footprint fool you: this grill delivers the same flat-top versatility and steakhouse-quality searing as every Arteflame, just scaled down to comfortably feed up to four people. It's a statement of design as much as function, so it looks as good sitting on a small patio as it cooks.

 

A Compact Flat Top Charcoal Grill and Griddle:

Artistic Design Meets Practical Functionality

The Arteflame 20” Compact Charcoal Grill is where aesthetic elegance and cooking efficiency converge. Its sleek design not only beautifies your outdoor space but also offers a transformative grilling and fire pit experience.

Elegance In Compact Form

Despite its compact size, this grill is a culinary powerhouse. It's light and portable enough to fit in the back of almost any car, so it travels easily to a tailgate, a campsite, or a friend's backyard - all without sacrificing an ounce of grilling performance.

Versatile Cooking

Master the art of versatile cooking with this grill. Whether it's searing steaks, griddling breakfast, or even roasting vegetables, the Arteflame grill does it all with ease, making it one tool for every meal.

Easy Transition To a Cozy Fire Pit

After dinner, lift off the cooktop and enjoy it as a fire pit for the rest of the evening. Its dual functionality makes it a versatile addition to any backyard or patio.

 

Elevate Your Outdoor Cooking With the Arteflame Grill

Opt for a grilling experience that goes beyond the ordinary. With its sculptural design and flat-top cooktop, the Arteflame 20” Compact Charcoal Grill makes outdoor cooking simple. Grill steakhouse-quality food at home.

 

Vegetables Too

Grill all your vegetables while your steaks sear. You can grill your whole meal, all at the same time.

 

(1) Arteflame's Flat Cooktop

A ¼” hot-rolled steel cooktop on a 10-gauge CORTEN body, sized for small patios without giving up the center sear.

(2) Built to Last

The body of the grill is made entirely from US CORTEN "weathering" steel, formulated to develop a protective, natural patina outdoors rather than rust - the same durability as the full-size grills, in a footprint that fits almost anywhere.

(3) Elegant Design

Sculpted in the same elegant design lines as every Arteflame, the ONE20 is compact enough to sit between two chairs or ride in the trunk of your car, and striking enough to be the centerpiece wherever it lands.

 

Arteflame's Precision Airflow System

Every Arteflame - including the compact ONE20 - is engineered around the same precision airflow system that channels oxygen straight to the base of the fire, keeping combustion clean and efficient from first light to last ember. That's what lets a grill this size still hold a 1,000°F+ center sear while heating up faster than any other Arteflame. High-heat searing, easy grilling and heat zones you control, at any size.

 

ORDER YOUR ARTEFLAME CHARCOAL GRILL TODAY!

Don't wait to enhance your grilling adventures. The Arteflame 20” Compact Charcoal Grill is your key to exploring new culinary horizons while enjoying the beauty of outdoor cooking. Order now and start creating memorable meals and moments with Arteflame.

 

Which Arteflame Grill Size Is Right for You?

30” ONE30

  • 30” tall (table height)
  • 700+ sq.” of cooking surface for 4 to 8 people
  • Best for family-style grilling and serving right at the dining table

20” (ONE 20)

  • 20” tall (coffee table height)
  • 300+ sq.” of cooking surface for 2 to 4 people
  • Best for lounge-side and seat-side grilling on small patios and courtyards

40” Grills

  • 40” tall (bar height)
  • 1,250+ sq.” of cooking surface for 8+ people
  • Best for larger gatherings, cooking standing up with guests around you


(PRODUCT INFORMATION)

Arteflame ONE20 - 20” Flat-Top Charcoal Grill (Grill, Griddle, and Fire Pit in One) - Product Information:


Specifications:

Manufacturer: Arteflame
Configuration: Freestanding
Fuel Type: Charcoal, Wood
Ignition: Manual Ignition
Cooking Grate Material: Stainless Steel
External Construction: Stainless Steel
Grill Lights: No
Spring-Assisted Hood: No
Thermometer: No
Color: Dark Orange
Finish: U.S. CORTEN (Weathering) Steel (grill body), Hot-Rolled Steel (cooktop)
Weight: --
Usage Setting: Residential (Outdoor)


Additional Specifications:

Model: Arteflame 20” Family
Grill Type: Charcoal, with the versatility of griddling and grilling
Cooktop: Solid steel flat top design
Weight Factor: Lightweight for easy mobility
Assembly: Minimal assembly required; designed for effortless setup
Warranty: 3-year limited warranty


Product Dimensions (H x W x D/L):

(Exterior Dimensions):

  • Overall (H)eight: 20” (50.8cm) -- *30” height with optional grill stand
  • Overall (D)iameter: 20” (50.8cm)


(Other Dimensions):

  • Total Grilling Area: 300+ sq. in

    Manuals:


    (WHAT'S INSIDE)

    Arteflame ONE20 - 20” Flat-Top Charcoal Grill (Grill, Griddle, and Fire Pit in One) - What you'll get with your purchase:


    The Complete "Ready-To-Grill" Bundle

    UP TO MULTIPLE $100s IN FREE EXTRAS!

    Arteflame has packed this set below! It's everything you need to start cooking ASAP. No hidden costs, just a complete outdoor kitchen setup.

    *Included Accessories with your Arteflame ONE20 Grill! ONLY WHILE SUPPLIES LASTS!

    ✓
    ONE20 20-Inch Grill Body
    ✓
    Center Grill Grate
    ✓
    Center Grill Grate Riser
    ✓
    Food Saver
    ✓
    Ergonomic Base Riser (10”) 
    ✓
    Stainless Steel Lid
    ✓
    Premium Vinyl Cover
    ✓
    Burger Pucks
    ✓
    Seasoning Puck


    (QUESTIONS & ANSWERS)

    Arteflame ONE20 - 20” Flat-Top Charcoal Grill (Grill, Griddle, and Fire Pit in One) - Questions & Answers:


    Common Questions:

    (Q) IS IT A GRILL OR A GRIDDLE?

    It's both! A wood or charcoal fire burns in the center below a grill grate for searing, and the flat steel cooktop surrounding it works as a griddle. You cook on both at the same time over one fire.

    (Q) IS THIS THE ARTEFLAME 20” ONE SERIES?

    Yes. The ONE20 was earlier sold as the "Arteflame L 20" GRILL - ONE SERIES". It is the same 20-inch grill with a ¼" cooktop; only the name changed.

    (Q) WHAT IS INCLUDED, AND WHAT DOES IT COST?

    The ONE20 Complete Set is $895. It includes the grill and the accessories in the Accessories list on this page. That list changes as accessories sell out.

    (Q) HOW MUCH DOES IT COOK?

    The 20” cooktop has 300+ sq.” of cooking surface; enough for 2 to 4 people.

    (Q) HOW TALL IS IT?

    20” (coffee-table height) so you can grill from your seat. An optional grill stand raises it to 30”.

    (Q) WHAT IS THE COOKTOP MADE OF?
    A ¼” plate of hot-rolled steel, not CORTEN, the thinnest cooktop Arteflame makes, so the ONE20 heats up faster than the larger grills. It seasons like a cast-iron pan: scrape it while warm and wipe on a light coat of oil after each cook.
    (Q) WILL GREASE FLARE UP?
    Not on the cooktop. The solid steel sits between the fire and the food, so grease cannot drip into the flames and scorch the food.
    (Q) WILL THE CORTEN STEEL STAIN MY PATIO?
    CORTEN develops its protective patina outdoors, and during the first rains, some rust-colored runoff can drip from it. Set it on pavers, gravel or a fireproof mat rather than light concrete until the patina has settled.
    (Q) WHERE CAN I USE IT?
    Outdoors only, because it burns real wood or charcoal: ground-floor patios, courtyards and open-air spaces with good ventilation, on a non-combustible surface and clear of anything that can burn. Check your local fire rules.


    Additional Questions People Ask:

    (Q) WHICH ARTEFLAME GRILL SIZE IS BEST FOR ME?

    20” (ONE20): 20” tall, coffee table height, with 300+ sq.” of cooking surface for 2 to 4 people. Best for lounge-side and seat-side grilling on small patios and courtyards.

    30” (ONE30): 30” tall, table height, with 700+ sq.” for 4 to 8 people. Best for family-style grilling and serving right at the dining table.

    40” grills: 40” tall, bar height, with 1,250+ sq.” for 8 or more people. Best for larger gatherings, cooking standing up with guests around you. The 40” fire pits use the same cooktop on a short base, 22” tall, for sitting around the fire.

    (Q) WHAT MAKES THE ONE20 DIFFERENT FROM OTHER ARTEFLAME GRILLS?

    The ONE20 is Arteflame's little powerhouse - built for back patios, courtyards, balconies, and smaller backyards where a 40” grill just doesn't fit. It's the fastest-heating grill in the lineup: less steel to bring up to temperature means you're cooking sooner, not standing around waiting on charcoal. And it doesn't ask you to give up anything that matters - the cooktop still climbs past 1,000°F at the center, so you get the exact same steakhouse-quality sear as every other Arteflame, just sized to comfortably feed up to four.

    At only 20” tall on its own, it slides easily onto the ground between two chairs so you can sit, grill, and talk all at once, or add the included base riser for standing-height cooking instead. It's also genuinely portable - light and compact enough to fit in the back of almost any car - so tailgates, campsites, and a friend's backyard are all fair game.

    (Q) WHAT IS THE ADVANTAGE OF A SOLID STEEL GRIDDLE COOKTOP VS GRILL GRATES?

    A flat, solid steel griddle opens up what you can actually cook - scrambled eggs, bacon, pancakes, smash burgers, shrimp, delicate fish, vegetables, even a sauce or side in a pan - foods that would fall through open grates or stick and tear on a grill.

    On the solid steel cooktop, the steel sits between the fire and the food, so grease can't drip into the flames (making flare-ups impossible on the cooktop, so your food doesn't get scorched by them).

    The flat surface also lets flavors mingle right on the cooktop, the way a good diner griddle works, and cleanup is a single flat surface to scrape rather than picking food out of grates. You're not giving up the classic sear, though - the ONE30's center grill grate is always there in the middle of the cooktop, ready whenever you want true open-flame char and grill marks on a steak or burger. You get the full versatility of a griddle and the sear of a grill, on one compact cooktop.

    (Q) WHY BUY A WOOD GRILL WHEN I CAN GET THE CONVENIENCE OF GAS?

    The ONE20 runs on hardwood or lump charcoal, or a combination of the two, which is what makes its 1,000°F+ sear and real wood-fired flavor possible - something a home gas grill can't match. It's still just as easy to live with - the ONE20 has the least steel to heat of any Arteflame, and one small fire gives you built-in hot and cool zones instead of a row of burner dials. The cooktop essentially cleans itself, too, as the fire burns off drippings.

    (Q) WHAT IS THE CLEANING AND MAINTENANCE LIKE?

    Minimal, and even quicker on a grill this size. Scrape the cooktop clean with a griddle scraper while it's still warm - the fire burns off most of what's left - then wipe on a light coat of oil to protect the seasoning, the same way you'd care for a cast-iron skillet. There's no porcelain coating to chip and no grates to scrub. Empty the cooled ash after each use, and keep the CORTEN steel body's drain holes clear; it's built to weather outdoors and develop its own natural patina over time.

    (Q) HOW LONG DOES IT TAKE TO HEAT UP?

    The ONE20's ¼” cooktop is the thinnest in the Arteflame lineup, so it takes less time to heat than the larger grills (longer in freezing weather). With less steel to bring up to temperature than the larger grills, that short build-up time is enough for the cooktop to hold steady, even searing heat instead of hot and cold spots. A quick way to check readiness: flick on a few drops of water - if they sizzle and evaporate, you're in the 350°F - 450°F sweet spot; if they vanish instantly, it's over 550°F and time to spread the coals out.

    (Q) HOW DO I CLEAN THE GRILL?

    1) While the cooktop is still hot, push food debris and excess oil into the center fire with a straight-edge griddle scraper.

    2) Wipe the surface with a light coat of oil while it's still warm - this feeds the seasoning and guards against oxidation as it cools.

    3) Once the grill has cooled completely, scoop out the ash with a plastic cup or ash tool.

    4) If any oxidation spots appear, buff them out with a Brillo pad, steel wool, or fine sandpaper - this is rare with regular use.

    Treat the cooktop like cast iron - no harsh chemical cleaners and no heavy scrubbing required.

    (Q) WHY WOULD I WANT CORTEN STEEL OVER REGULAR STEEL?

    Thickness and alloy is why! Many fire pits and grills are made from 14-gauge mild steel, about 1.9mm (0.075”) thick and protected only by paint. Arteflame fire bowls and grill bodies are 10-gauge CORTEN, about 3.4mm (0.135") thick: nearly twice as much steel. CORTEN, also called "weathering" steel, also corrodes more slowly outdoors than ordinary steel because its alloy forms a tight, protective patina. In long-term measurements in polluted industrial air, weathering steel lost about 2 µm a year against about 50 µm for conventional structural steel (SteelConstruction.info).

    If the surface gets scratched, the exposed steel forms the same patina again. There is no paint or powder coat to blister near the fire, and the warm, changing color is part of the design. The cooktop is a separate plate of hot-rolled steel, not CORTEN.


    (WARRANTY)

    Arteflame ONE20 - 20” Flat-Top Charcoal Grill (Grill, Griddle, and Fire Pit in One) - Warranty:


    All Arteflame grills come with a 3 years limited warranty for full peace of mind.

    Arteflame warrants its products against manufacturing defects for three (3) years from the date of purchase by the original customer. The warranty covers private (non-commercial) use and is non-transferable. To make a claim, request a return authorization from returns@primepizzaovens.com and return the item to the Arteflame factory.

    Arteflame Warranty Quick Overview:

    Length: 3 years from the date of purchase

    Covers: Manufacturing defects in products made by Arteflame

    Who is covered: The original customer

    Use: Private (non-commercial) use only; commercial use voids the warranty

    Transferable: No

    Shipping for claims: Shipping to and from Arteflame is paid by the customer

    Items made by other brands: Covered by the original manufacturer's warranty

    Contact: returns@primepizzaovens.com

    This warranty does not cover the following:

    • Products used commercially. Commercial use voids the warranty.
    • Products bought second-hand. The warranty stays with the original customer and cannont be transferred.
    • Shipping costs to and from Arteflame.
    • Items not manufactured by Arteflame. These carry the original manufacturer's (OEM) warranty.

    How do I make a warranty claim?

    1. Email returns@primepizzaovens.com to request a Return Merchandise Authorization (RMA). Be sure to include your order number if you have it.
    2. Follow the return instructions our receive, and mark the RMA number clearly on the outside of the box.
    3. Ship the item to the Arteflame factory. Shipping to and from Arteflame is the customer's responsibility.

    What if my order arrives damaged or defective?

    Arteflame will replace any item that is defective or damaged due to manufacturing or handling, at their discretion. Email returns@primepizzaovens.com for exchange instructions.

    Warranty vs. returns:

    The warranty is separate from returns. New, unused unassembled items in their original, unopened packaging can be returned within 14 days of purchase with an RMA. Sale, discounted and coupon purchases are final sale.


    General Policies

    (SHIPPING & DELIVERY)

    OUR SHIPPING POLICY IS AS FOLLOWS:

     

    We Proudly Ship With:

    The logos of UPS, FedEx, and Freight Club arranged vertically on a white background.

    Fast, Free Shipping On Orders Over $199 (Contiguous U.S.)

    • We offer Free Standard Shipping on most orders to the lower 48 states (mainland U.S.)
    • Transit times: should generally be expected within 2-12 business days of placing your order, depending on location and shipping carrier
      • FedEx/UPS Ground: should deliver within 2-5 business days
      • LTL Freight: should deliver within 4-12 business days

    Shipping Methods:

    • (For Smaller Lighter Items - Generally under 120 lbs.):
      • Many items will ship within 48 hours (if ordered by 12pm ET, Monday-Friday) in a carton box via FedEx or UPS Ground.
      • Delivery will be made to your door and typically will not require a signature.
    • (For Larger Heavier Items):
      • Will ship within 2-3 business days via freight truck (large box truck). 
      • A phone number will be required for delivery scheduling.
      • Generally curbside delivery (at the end of your driveway). 

    NOTE: Certain special or custom orders may take 3-6 weeks to deliver.

    NOTE: Shipments to Alaska and Hawaii are sent by air or sea at an additional cost, if available. Send your delivery address to sales@primepizzaovens.com for a shipping quote.

    NOTE: During busy periods such as holidays, promotions, or unforeseen circumstances, orders may take additional time to ship and deliver. We do our best to deliver as fast as possible and we seek your understanding and patience during such events.

    NOTE: 

    **We reserve the right to determine the delivery method, carrier, and service level for each shipment when standard shipping is chosen. For freight shipments, standard shipping includes curbside delivery and liftgate services.

    **Additional fees and special considerations may apply to certain delivery exceptions, such as remote or hard-to-reach areas, among others.

    Shipments To International Countries:

    Currently, we only ship to the United States and parts of Canada.

    Order Process:

     

    (1) Once You Place Your Order:

    You will receive an order confirmation email immediately, confirming that your order has been received in our system and your payment has been pre-authorized.

    We will verify and confirm that your items are in stock and available for processing and shipping.

    If your item(s) are available we will then fully process the transaction and submit the order for shipment.

    (2) Tracking Information:

    After your order has shipped we will send you tracking info/PRO number within 24-48 hours to the email address you provided at checkout.

    You can track your order by entering your tracking number in Order Status or using the special website link provided if your order is delivered by freight.

    If your order includes items from multiple manufacturers, you will receive separate tracking for each item.

    If you do not receive tracking details from us after 6 days, follow up with us at support@primepizzaovens.com. Be sure to include your order number.

    (3) Receiving Your Package:

    If Your Items Ship With FedEx/UPS Ground: ⤵

    1. FedEx and UPS do not typically ask for a signature and will simply leave the package in a suitable spot near your door.
    2. Once delivered you must inspect the package as soon as you can for any possible damages. If you see any damage you must report it to us by sending us a message at support@primepizzaovens.com within 24 hours!

    If Your Items Ship With a Freight Carrier: ⤵

    • A phone number, which you will provide during checkout, is required to arrange a delivery appointment. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule said delivery appointment - your package will not deliver until you schedule one. Bear in mind that you will have to be physically present at the time of package arrival.
    • Your shipment will most likely arrive in a medium to long box truck within the time window you selected during the appointment call.
    • Arrange for helpers to assist with moving the heavy shipment to your desired location if you are unable to do so yourself.

    Carefully follow these steps once your package arrives❗

    STEP 1. Once the package arrives and is unloaded to the ground, don't let the driver leave just yet! Take this moment to inspect the exterior and contents of the package for any damage or missing pieces, and verify the number of cartons received.

    STEP 2. Don't rush to sign the delivery receipt or POD (Proof of Delivery)! This document is crucial for noting any visible damage, no matter how minor.

    Damage notations:

      • If there is minimal damage: Such as, small dents, torn wraps, and tears in the carton or packaging, as well as damage to the crate or pallet. For example, if the box has a hole in it—notate that, along with the word "damaged", BEFORE signing. (If you weren't able to get the chance to open the box and thoroughly check, write "subject to concealed damage" THEN SIGN).
      • If there is major damage: While it rarely happens, if your item is clearly badly damaged beyond acceptance, REFUSE the shipment! Note the damage on the POD along the words "refused shipment", then sign it. After reporting it to us, and the returned shipment is received, a new shipment will be sent out right away.

    STEP 3. In either case of damage severity, take as many pictures of the damage as needed, including one where the shipping label of the package is clearly visible.

    STEP 4. Report damages to us within 24 hours of delivery by sending an email with your order number and attached photos to returns@primepizzaovens.com so we can process an insurance claim on your behalf. Please keep all original packaging, including the shipping pallet, in case a return is necessary.

    STEP 5. After accepting any shipment in satisfactory condition, even if you don't plan to install or use the product(s) right away, you should still unpack the box to check for any hidden damage or missing pieces before it’s too late to report.

    NOTE:

    **Prime Pizza Ovens will not be held liable for any missed appointments. If you are not present at the time of your scheduled delivery, you will be responsible for any resulting fees, which may include missed delivery and/or storage fees, as these are outside our standard shipping boundaries. These fees will have to be paid in full before your order can be released for redelivery.

    **If delivery isn't scheduled within 2 business days, the shipment will be automatically returned to us by the carrier. These returns are NOT eligible for a full refund, as they will be subject to our Standard Return Procedure. If the unit is returned to us, we will issue a refund to your payment method for the original order amount, minus any missed delivery, shipping, and/or storage fees.

    For full details concerning damages please see further below.

    Mishaps:

     

    Damages:

    While most shipments arrive without issue, damages can sometimes occur. We sincerely apologize if this happens with your order.

    If your item arrives damaged, you must report the issue in writing to support@primepizzaovens.com within 24 hours of delivery and note it on the delivery receipt. This applies to all shipments, whether sent via FedEx, UPS, or freight. You don't need to worry about shipping costs to return or replace an item in the case of damaged items.

    Each individual manufacturer has a different return policy so it is imperative to contact us as soon as possible. Please review detailed instructions and individual manufacturer return policies on our Returns & Refunds Policy page.

    Once the claim is fully processed, we will ship all replacements to you completely free of charge.

    IMPORTANT:

    **If you authorize the shipper to leave your delivery without a signature and inspection, Prime Pizza Ovens cannot be held liable for any damages as this is legally equivalent to accepting the delivery in good condition.

    Missing Pieces:

    While rare, if your order is missing any items or parts, you must notify us within 24 hours of delivery. If we are not notified within this timeframe, replacement pieces may not be provided.

    Upon arrival when inspecting the shipment for damages, you must also check for any missing pieces. 

    STEP 1. Ask the delivery driver for the relevant delivery document, whether it's the BOL or POD. The document will show the number of pieces in your shipment. If you notice a different count, make a note of it on the document.

    Shortage notations:

    • If part of the shipment is missing: Write down the number of pieces delivered on the POD and circle it. Then, write down the number of pieces missing and note them as "missing". Notify the driver, then sign the document.

    STEP 2. Report missing pieces or items to us within 24 hours of delivery by sending an email with your order number and attached photos to returns@primepizzaovens.com so we can investigate further with the shipping carrier.

    Defects:

    Your purchase includes a manufacturer's warranty covering defects. Please refer to the manufacturer's warranty for details on filing a claim.

    Lost Packages:

    For parcel deliveries, such as FedEx or UPS, if there is a mismatch where your tracking number shows that your package has been delivered but you haven't actually received it, you must contact the shipping carrier directly for further assistance.

    Backorders:

    Sometimes, an item may run out of stock before we are able to catch it and update it on our website after you've placed your order. In such cases we will reach out to you by email right away to notify you of the backorder and what the expected time of arrival is. You will decide whether you'd like to keep the order, switch to a similar product, or cancel the order altogether.

    If you choose to wait for your item, we will have to charge your card since we can only keep payment pre-authorizations in our system for up to 7 days. After 7 days the order will automatically be canceled.

    NOTE: Expected time of arrival may change due to unforeseen circumstances that include but not limited to: inclement weather, busy holiday seasons, supply chain issues, transit schedules, etc.

    ----------

    Have more questions about shipping and delivery? See our FAQs page here.

    (RETURNS)

    We Want You to Be Happy with Your Purchase!


    30-Day Guarantee: Standard Return Procedure

    If you're not satisfied with your items, you can request a return within 30 days after delivery for a refund minus shipping costs. The item(s) must be in their original unused condition (meaning all original packaging, assembly instructions, manuals, tags, and labels). It must not be installed or assembled. Items that have been used or modified in any way may not qualify for returns. 

    Items returned without first requesting a return will not be accepted, as all returns require an authorized return number (RMA) for processing.

    The following items may not be returned:

    • Any items shipped to Canada
    • Products eligible for parts under manufacturer warranty
    • Items that have been used or modified in any way
    • Items missing their original packaging (including shipping pallet/crate, if applicable)
    • Items that are soon to be discontinued or on clearance
    • Made-to-order items (see the product page to check the item's eligibility for return)
    • Items from brands that do not allow returns. The following brands do not accept returns: -, -, -,


    Custom Orders:

    Any orders that are custom made are not eligible for returns. We strongly recommend that you consult with your contractor beforehand to ensure what you are ordering is the correct item for your build. 

    DISCLAIMER ⚠

    Refund policies and processing times vary by brand. Additionally, some brands have different return windows after delivery is completed, while others do not accept returns. To see the exact return policy for a product or brand, please check a product page.

    - Fire One Up (PINNACOLO): Returns can be made within 10 days of receipt. There will be a 20% Restocking fee on all returns.


    Cancelling an Order:


    (Before it ships):

    If you've recently placed an order and it hasn't shipped yet, you must notify us promptly at support@primepizzaovens.com to request a cancellation, free of charge.

    Unshipped orders after 48 hours may be subject to a restocking fee.

    Refunds will be issued to the original payment method used at checkout.

    (Once it has shipped):

    If your order has already shipped, the standard return procedure will apply. Refunds will be issued to the original payment method that you used when checking out. Shipping and restocking fees are non refundable.

    To request a cancellation, please email support@primepizzaovens.com

    (For Pre-Ordered & Backordered Items):

    You may cancel your order at any time until new inventory arrives at the warehouse. However, once your order enters the shipping queue, any cancellation will be subject to our standard return procedure.

    Returns Process:


    (1) Requesting a Return:

    To return an item, write to us at returns@primepizzaovens.com. We will send you a prepaid shipping label and further instructions on how to send your item(s) back.

    (2) After Request Submission:

    We will notify you via email once we have received and inspected the item(s). If your return is approved, a refund (if applicable) will be issued to your original payment method (using the same credit or debit card). Please allow 7 business days for your bank or credit card company to process and post the refund.


    NOTE: For freight shipments, please do not miss your delivery appointment. Missed appointments are not eligible for free returns. If you miss your appointment, the standard return policy will apply. Refunds will be issued to the original payment method used at checkout, minus inbound and outbound shipping costs, as well as any associated fees (such as missed delivery, storage, or restocking fees).

    Mishaps:


    Damaged or Missing Parts:

    Once you receive your order during delivery, you must visually inspect it for any damage or missing parts immediately.

    In the rare event that your order arrives damaged, you may return it for a replacement or a full refund, provided that you note the damage on the freight delivery document and have it signed.

    You must report the issue to us within 24 hours by emailing support@primepizzaovens.com with your order number and attached photos. After 24 hours, we cannot file a claim with the shipper on your behalf.

    If your order is missing any items or parts, you must notify us within 24 hours of delivery by sending an email with your order number and attached photos to returns@primepizzaovens.com so we can look further with the shipping carrier. If we are not notified within this timeframe, replacement pieces may not be provided.

    NOTE: You won't need to worry about return shipping costs for these matters.

    See our Shipping&Delivery page for complete details concerning damages.

    (PRICE MATCH)

    Prime Pizza Ovens wants to offer you the best possible pricing for your items while respecting our agreements with manufacturers. Time is money, and it shouldn’t be spent endlessly scouring the internet for a better deal. However, if you happen to find a lower price for the same item on another online retailer’s website within six months of your purchase date, please let us know and we will refund the difference from your original payment.

    Additionally, if you find that our own website lists a lower price for the same item you ordered within six months of your purchase date, we will also refund the difference. We want you to feel confident that you are receiving the absolute best prices for the products you purchase from us. We look forward to doing business with you.

    To request your partial refund, simply email us a link to the exact item on our store or on a competitor’s website within six months of your order date, and we will process the credit accordingly.

    Bear in mind that our 100% Price Match policy has these restrictions in place:

    • You must purchase the item from our website before requesting your price match
    • Promos such as rebates and buy one, get one free offers are not eligible
    • The item must be in stock on the competitor's website
    • The competitor must be an online store, they may not have a retail location
    • The website cannot be a discounter or auction website such as eBay, overstock, etc.
    • The competitor must be an authorized retailer of the product in question
    • The Price Matching includes the item price and the shipping charges, it excludes sales tax

    Send your request to support@primepizzaovens.com

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    Why choose Prime Pizza Ovens?

    • Unlike cluttered mega-stores, we revolve most of our focus on pizza ovens — offering a specialized selection and an easy browsing experience.

    • Free shipping on most orders shipped within the continental United States!

    • With our price guarantee we match or beat all competitor prices or we refund the difference. Exclusions apply.

    • With our financing option you can buy now and pay over time. Apply in seconds!

    • Proud to be official retailers for all our quality products, every purchase includes full manufacturer's warranty, ensuring added confidence and protection.

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