PINNACOLO PREMIO Wood Fired Outdoor Pizza Oven with Accessories

(Description)

PINNACOLO PREMIO Wood Fired Outdoor Pizza Oven With Accessories

Make every day a pizza party day with our high-quality wood-fired pizza oven!

The Italian inspired PINNACOLO PREMIO Wood Fired Outdoor Pizza Oven is built for years of reliable performance while offering you fabulous wood fired flavor. The well insulated double-walled dome and matching cart are built of heavy gauge stainless steel. The Cordierite cooking surface offers great heat retention, thermal shock resistance and enough space for 2 pizzas at once.

A convenient stainless steel side shelf is ready for easy prep. There is a secure fitting door, a built-in thermometer, hangers ready for your cooking tools and 4 swivel locking casters for easy oven positioning. 

Plus the PINNACOLO PREMIO comes with all the Premium quality accessories you need to get cooking!

 

(Features & Benefits)

PINNACOLO PREMIO Wood Fired Outdoor Pizza Oven - Features and Benefits:

 

• Insulated double wall stainless steel dome — designed to focus the flames and retain heat

• Cordierite pizza stones — thermal shock resistant and hold heat for a crispier crust

• Stainless steel side shelf — 14” wide shelf makes preparation easier

• Stainless door visor — keeps the front of your oven chamber

• Fixed thermometer — instant view of the ambient temperature inside your oven

• Adjustable Chimney Damper — allows you to control the air flow and temperature

• Combination side handle/store bar — includes holding towel and "S" hooks to hang wood fired oven accessories

• Wheeled base with locking casters — lets you move your oven to the best cooking position

• Large wooden door handle — stays cool and protects your hands from high temperatures

• Complete selection of tools — ready for years of great wood fired pizzas and other meals!

 

More Details:

 

• Can reach up to 1000°F (recommended cooking temperatures should be between 640°F-800°F)

• Heats up in an hour

 

Discover More:

 

(The All New Pinnacolo Premio Pizza Oven):

 

(Product Information)

PINNACOLO PREMIO Wood Fired Outdoor Pizza Oven - Product Information:

 

Specifications:

 

• Manufacturer: Fireoneup (Pinnacolo)

• Configuration: Freestanding

• Chamber Structure: Single

• Fuel Type: Wood

• Maximum Temperature: 1000°F (538°C)

• Pizza Capacity: Two 12” Pies (You can make 2 average sized pizzas at the same time)

• External Construction: Stainless Steel

• Cooking Surface Material: Cordierite Stones

• Color: Silver

• Finish: Stainless Steel

• Weight: about 180 lbs. (81.6 kg)

• Usage Setting: Residential

 

Product Dimensions (H x W x D):

 

(Exterior Dimensions):

 

• Overall Height: 78.5” (199.3cm) -- *with chimney

• Overall Width: 46” (116.8cm) -- *with two side shelves

• Overall Diameter/Length: 30” (76.2cm)

 

(Other Dimensions):

 

• Chimney: H: ~24” (60.9cm)

• Oven Dome: W: 32.3” (82cm), Depth: 35” (88.9cm)

• Interior Cooking Area: H: 17”, W: 29”, D: 25”

• Interior Cooking Surface Area: 725 sq.” of cooking surface

 

Manuals:

(What's Inside)

PINNACOLO PREMIO Wood Fired Outdoor Pizza Oven - What you'll get with your purchase:

 

❖ Oven

❖ 12” Pizza Peel

❖ Stainless Steel Side Shelf

❖ Cleaning Broom with Scraper

❖ Stainless Steel Pizza Rocker Cutter

❖ Weatherproof Cover

❖ Infrared Thermometer

❖ High-temperature Gloves

❖ Stainless Steel Fire Separator

❖ PINNACOLO Apron (BONUS)

 

*All accessories valued at ($700) - yours TODAY for FREE!

 

(QUESTIONS & ANSWERS)

PINNACOLO - Questions & Answers:

 

(Q) DO I NEED A COVER?

It is recommended that you use a cover to protect the finish of your oven. Even though the oven is manufactured from extremely weather-resilient stainless steel, moisture can still infiltrate certain areas, and using the cover helps prevent this from happening.

(Q) CAN I USE IT IN THE WINTER?

These ovens have been tested and are specifically designed to endure the extreme weather conditions experienced in Canada, with temperatures as low as -30°C/-22°F. The Cordierite pizza stones are highly thermal shock-resistant, meaning that the stones can endure rapid changes from cold to warm to hot without failing. It should be mentioned that, should the stone crack, it would not affect the performance of the stone either at that time or in the future.

(Q) WHY ARE PARTS CHANGING COLOR?

Anytime there is intense heat, materials have a tendency to have a slight to moderate shift in color. This is normal and will happen over time. The overall operation and functionality of the oven will not be affected.

(Q) HOW DO I CLEAN MY OVEN?

If you are cleaning the stone cooking surface, the broom that is shipped with your PINNACOLO Pizza Oven is the perfect choice. The surface of the stones can be cleaned using a quality wire bristle broom. Never use a plastic, polymer or a non-metal bristle broom or brush on the hot surface of the stones. It is not suggested that any chemical cleaners be used on the cooking surface. Additionally, the wire bristle should never be used on the exterior surface of the oven.

(Q) HOW DO I CARE FOR MY COOKING STONES?

The stone cooking surface of your PINNACOLO Pizza Oven is crafted from Cordierite, a non-porous and lead-free material with thermal shock resistance. Fat drippings, sauce, or cheese will not affect the cooking surface. If the surface discolors, it is suggested that you heat your oven to temperatures exceeding 650°F and allow it to cool naturally. This should help restore the stones to their original color. You can also brush and lightly scrape the stones to remove any deposits or debris.

(Q) HOW DO I CLEAN THE OUTSIDE?

When your oven has completely cooled and is out of direct sunlight, you can use a mild stainless steel cleaner and a soft cloth to restore the finish of the exterior. NEVER use chemicals on the inside of your PINNACOLO Pizza Oven.

(Q) WHAT IS THE ACTUAL COOKING AREA?

The current Primo versions of the PINNACOLO Pizza Ovens have an internal area of W: 29.5”, D: 25.25” (745 sq. in). In real terms, this translates into the space to effortlessly make 2 average size pizzas at the same time.

(Q) WHAT COMES WITH MY OVEN?

Your PINNACOLO Pizza Oven comes equipped with a convenient side shelf to make preparation easier, along with two essential cooking tools:

• Stainless-Steel side convenience shelf that is 12” (30cm) wide and 22.5” (57cm) long
• Full-size pizza peel made of easy-to-clean and care-for aluminum, featuring a stay-cool wood handle. It has a 9” (23cm) wide peel surface and is 30.5” (77.5cm) in length.
• Full-size wire broom and scraper combination with a stay-cool wood handle. It has a 10” (25cm) wide head and is 30.5” (77.5cm) in length.

NOTE: The unit also includes 4 hanging hooks.

(Q) WHAT IS THE OVEN CONSTRUCTED OF?

Your PINNACOLO Pizza Oven is manufactured with heavy-grade stainless steel. The cooking dome has double-wall construction and includes a thermal insulation blanket to help maintain heat inside. The cooking surface is comprised of a selection of Cordierite pizza stones. It also includes 4 solid core casters of which 2 are fixed and 2 swivel. The unit's door is made of stainless steel and features a stay-cool wood handle secured with two nuts and bolts, along with insulation mats to reduce heat transfer.

(Q) WHERE IS THE OVEN MADE?

The PINNACOLO Pizza Oven is produced in a technologically advanced manufacturing facility in the PRC.

(Q) WHAT SEPARATES A PINNACOLO OVEN FROM OTHERS?

PINNACOLO Pizza Ovens are designed specifically to handle the extreme weather conditions in Canada. The materials have been selected to offer many years of uninterrupted performance. Each unit is inspected and must pass stringent quality controls.

(Q) WHAT ARE THE PHYSICAL DIMENSIONS OF THE OVEN?

To view the physical dimensions of each PINNACOLO oven, refer to the Product Information tab under its respective product page.

(Q) WHAT WILL HAPPEN TO THE STAINLESS STEEL OVER TIME?

Stainless steel has the ability to resist discoloration and corrosion. We recommend that you care for your oven by cleaning its exterior with stainless steel cleaner regularly to maintain the original shine and finish. NOTE: Never clean the unit when it is hot. The oven must be cool and out of direct sunlight before applying any cleaning agents. Cover the unit when cooled and not in use to help protect the finish. Never use chemicals on the INTERIOR of the oven.

(Q) HOW HOT DOES THE OUTSIDE OF THE DOME GET WHEN COOKING?

The exterior of the unit can become fairly hot to the touch. We suggest avoiding contact with the outside of the unit while cooking. It's essential to note that if the unit is left uncovered in direct sunlight, the stainless steel exterior could potentially become very hot even when not in use. Always take precautions and keep children away. We recommend using HIGH-TEMPERATURE OVEN GLOVES, available through our website, whenever you are operating the oven.

(Q) CAN I TAKE THE UNIT OFF THE BASE?

While the unit is shipped with the base, which needs to be assembled, it can be installed on a surface that is both physically strong enough and designed to support the oven. Take into account, the unit comes complete with an ash drawer that is positioned and accessed from the rear. This ash drawer is physically below the base of the dome cooking area and would need to be taken into account when designing an alternate base.

(Q) CAN I PLACE THE OVEN INSIDE MY PORCH?

NO!! This unit is designed for outdoor use only and should not be used within any confined space without proper ventilation. The unit may be stored in a covered/enclosed space when completely cool. Caution must be taken when using this unit. ONLY USE IN A PROPERLY VENTILATED AREA. DO NOT operate the unit in close proximity to any potentially flammable sources or near buildings or structures. Keep children and pets away from the unit when in use and until fully cooled.

(Q) HOW DO I STORE MY OVEN?

Once your PINNACOLO Pizza Oven has completely cooled, we suggest using the available cover to protect it. A properly designed cover is available on our website. Also, once completely cool, you can also store your oven within an enclosed garage or storage shed to protect it from the elements.

(Q) WHAT TYPE OF WOOD SHOULD I USE?

Your PINNACOLO Pizza Oven is designed for use with hardwoods, including maple, oak, ash, hickory, walnut, birch, and beech. NEVER use wood that has sap, such as pine, in your oven. Never use any wood that has been chemically treated. Fruitwood, including: apple, cherry, plum, almond, pear, hickory, maple, pecan, mesquite, chestnut, avocado, alder, apricot, and nectarine, can also be used. We do suggest these are used in moderation and combined with other hardwoods to avoid overwhelming the flavor of whatever you are cooking.

(Q) HOW DO I LIGHT MY OVEN?

If you have previously lit a fire in the oven, clean out the ash from the previous cook. We recommend that you use extremely dry kindling, approximately 6 inches long. Place a Flamer Fire Starter in the middle of your oven. Create a small log cabin by intertwining and layering your kindling around your fire starter. Depending on the size of your kindling, multiple fire starters might be needed.

(Q) HOW LONG TO HEAT THE OVEN FOR COOKING PIZZA?

The unit heats quickly. Once you have cured your oven — a step recommended prior to your first actual cook and clearly described in the Owner’s Manual accompanying your PINNACOLO Pizza Oven — your oven can be ready for making pizza within 20 minutes of initiating your fire. We recommend using a Laser Thermometer, available on our website, to ensure that the internal temperature and the temperature of the cooking stone surface are sufficiently heated. We suggest a stone temperature of approximately 600°F - 650°F (315°C - 345°F) as the best temperature for producing a crisp crust.

(Q) WHAT IF I SPILL THINGS IN THE OVEN WHILE COOKING?

The stone cooking surface is made of Cordierite which is a non-porous, lead-free material. If you have a spill or if cheese or sauce drips onto your stones, they can be cleaned. We suggest that once you are done cooking, you use the provided Wire Brush with Scraper that accompanies your oven to clear the surface. It should also be noted that the heating of the stones has a tendency to ‘burn off’ any residue that may have come into contact with the stone surface. Stains do not affect the cooking performance of your stones.

(Q) HOW DO I PREVENT ASH FROM GETTING ON MY PIZZA?

There are a number of ways to prevent ash from getting on the surface of your pizza. Ensure that the interior of the oven is not positioned in a way that the wind blows directly into the dome when the door is open. Place the fire to one side of the interior and keep it away from direct contact with food. Additionally, we offer a stainless steel FIRE SEPARATOR, available on our website, which helps prevent your logs from tumbling and separating.

(Q) HOW DOES THE UNIT GET SHIPPED?

Your PINNACOLO Pizza Oven is shipped in a specifically designed carton that protects the unit from damage during transit. The weight of the oven is slightly above the maximum weight for most courier services and would normally be delivered by a freight delivery service. In most cases, unless you request custom liftgate service which permits the driver to lower the unit to ground level, it would be your responsibility to assist with removal from the delivery vehicle. In most situations, the unit would be delivered curbside.

(Q) HOW HEAVY IS THE OVEN?

Your PINNACOLO Pizza Oven weighs approximately 180 lbs. (81 kg) without packaging and approximately 200 lbs. (90 kg) when it arrives packaged.

(Q) HOW MUCH ASSEMBLY IS THERE?

PINNACOLO Pizza Ovens require a limited amount of assembly. The heart of the oven, the dome cooking section, comes completely assembled. You will need to assemble the base unit, install the handle on the door, position and secure the chimney into place, along with the chimney cap. You'll need to slip the ash drawer onto its tracks, mount the brackets for the tools, install the handle, and secure the side shelf into place. Virtually all of this can be done with a simple STAR (Phillips) head screwdriver. The unit comes complete with all the necessary bolts. All threaded nuts on the body of the oven are welded securely into place. We suggest 2 people work in coordination to complete the assembly safely.

Each PINNACOLO Pizza Oven is accompanied by an Owner’s Manual, User Guide and Warranty with detailed instructions. We suggest you watch the step-by-step assembly video ahead of receipt.

(Q) HOW DO I ASSEMBLE THE OVEN?

While your PINNACOLO arrives with the domed cooking section fully assembled, the base, chimney, shelf, and handle, along with the door handle, need to be installed. In most cases, with the assistance of a second person (necessary to properly raise the dome cooking section onto the base), your oven can be assembled in 30–40 minutes without rushing. All the bolts accompanying the unit are provided in an easily recognizable clear plastic bag. You will need a STAR (Phillips) screwdriver and a 10mm wrench, or an adjustable wrench, to secure the two nuts required for attaching the handle to the door. We suggest you watch the step-by-step assembly video in the Product Information tab.

(Q) HOW LONG DOES IT TAKE TO ASSEMBLE?

In most cases, with the assistance of a second individual to properly raise the complete dome section and install it onto the base, the oven can be fully assembled in 30-40 minutes. You don't require any special or technical skills to assemble your PINNACOLO Pizza Oven. You will only need a STAR (Phillips) Screwdriver and a 10mm or an adjustable wrench for the two nuts used to secure the handle assembly to the door.

(Q) DO I NEED HELP FOR ASSEMBLY?

Since the domed cooking section is shipped assembled, with the cooking stones already in position, we suggest a minimum of 2 people working in coordination to raise the dome, maintaining it in a level position, to avoid damaging the stones. In most cases, other than support for raising the domed cooking section, the unit can be assembled by 1 person in 30 – 40 minutes. 

(Q) I HAVE HEARD OF SEASONING MY OVEN... WHAT IS THAT?

Seasoning is the process that is used to clear and prepare your oven ahead of cooking food. Seasoning your oven establishes a carbon layer that helps ensure many years of uncompromising service.

(Q) DO I NEED TO SEASON MY OVEN?

We recommend preparing your PINNACOLO Pizza Oven by seasoning it before your first use for cooking. We believe this is a necessary step to ensure the removal of any potential manufacturing residues, such as oils or machine particles, and to eliminate any moisture that may have developed during the shipping process before adding any food to the oven. Seasoning involves burning a small wood fire within the unit and maintaining this small, lower-temperature fire for approximately 60 minutes. We recommend aiming for a temperature of 300°F - 400°F (150°C - 200°C) during the seasoning process. Allow the oven to fully cool, and clear any debris from the cooking surface.

For best results, we suggest you do this same process a second time and increase the temperature to approximately 500°F (260°C) for about 60 minutes, once again allowing your oven to cool completely. Cleaning any residue from the oven should only happen once the surface has completely cooled. Doing this seasoning process will fully prepare your oven for years of wonderful service and tasty results.

 

(Warranty)

PINNACOLO PREMIO Wood Fired Outdoor Pizza Oven - Warranty:

 

The PINNACOLO Pizza Oven includes a One Year Limited Warranty for Manufacturers Defects. If your unit arrives with any damage, please shoot pictures and report that immediately by contacting us at support@primepizzaovens.com

This warranty includes defects of the dome and the cooking chamber. However, because the Cordierite stones are fragile, we are unable to offer a warranty of the stones beyond the initial delivery. We will however, always support our customers and will make replacement stones available at very competitive pricing.

We welcome you to review the full warranty that accompanies your PINNACOLO Pizza Oven.

The One Year Limited Warranty does not cover the following:

• Damage that has occurred during the shipment, transporting or delivery of the oven that has not been reported to the shipping company or to primepizzaovens.com at the time the unit is received.
• Damage which has occurred as a result of negligence during the unpacking or assembly of the oven
• Damage which occurs as a result of heating the oven beyond the max temperature rating of 800°F
• Damage which occurs as a result of using combustible materials other than wood to light fires in the oven that are not approved or endorsed by the manufacturer
• Damage or corrosion which occurs as a result of exposure to the elements and/or chemicals
  

NOTE: The One Year Limited Warranty will be invalidated if the PINNACOLO Pizza Oven is not correctly installed, cured, operated, and maintained according to all supplied instructions found in the associated Owner’s Manual.

 

(Shipping & Delivery)

PINNACOLO PREMIO Wood Fired Outdoor Pizza Oven - Shipping & Delivery:

 

GENERAL INFORMATION BELOW:

We Proudly Ship With:

Fast, Free Shipping On Orders Over $99 (Contiguous U.S.)

• We offer Free Standard Shipping on most orders to the lower 48 states (mainland U.S.)
• Transit times: should generally be expected within 2-12 business days of placing your order, depending on location and shipping carrier
  • FedEx/UPS Ground: should deliver within 2-5 business days
  • LTL Freight: should deliver within 4-12 business days

Shipping Methods:

• (For Smaller Lighter Items - Generally under 120lbs):
  • Many items will ship within 48 hours (if ordered by 12pm ET, Monday-Friday) in a carton box via FedEx or UPS Ground.
  • Delivery will be made to your door and typically will not require a signature.

• (For Larger Heavier Items):
  • Will ship within 2-3 business days via freight truck (large box truck). 
  • A phone number will be required for delivery scheduling.
  • Generally curbside delivery (at the end of your driveway). 

NOTE: Certain special or custom orders may take 3-6 weeks to deliver.

NOTE: Shipments to Alaska and Hawaii are sent by air or sea at an additional cost. Send your delivery address to sales@primepizzaovens.com for a shipping quote.

NOTE: During busy periods such as holidays, promotions, or unforeseen circumstances, orders may take additional time to ship and deliver. We do our best to deliver as fast as possible and we seek your understanding and patience during such events.

NOTE: 

**We reserve the right to determine the delivery method, carrier, and service level for each shipment when standard shipping is chosen. For freight shipments, standard shipping includes curbside delivery and liftgate services.

**Additional fees and special considerations may apply to certain delivery exceptions, such as remote or hard-to-reach areas, among others.

Shipments To International Countries:

Currently, we only ship to the United States and parts of Canada.

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Order Process:

 

(1) Once You Place Your Order:

You will receive an order confirmation email immediately, confirming that your order has been received in our system and your payment has been pre-authorized.

We will verify and confirm that your items are in stock and available for processing and shipping.

If your item(s) are available we will then fully process the transaction and submit the order for shipment.

(2) Tracking Information:

After your order has shipped we will send you tracking info/PRO number within 24-48 hours to the email address you provided at checkout.

You can track your order by entering your tracking number in Order Status or using the special website link provided if your order is delivered by freight.

If your order includes items from multiple manufacturers, you will receive separate tracking for each item.

If you do not receive tracking details from us after 6 days, follow up with us at support@primepizzaovens.com. Be sure to include your order number.

(3) Receiving Your Package:

If Your Items Ship With FedEx/UPS Ground: ⤵

1. FedEx and UPS do not typically ask for a signature and will simply leave the package in a suitable spot near your door.
2. Once delivered you must inspect the package as soon as you can for any possible damages. If you see any damage you must report it to us by sending us a message at support@primepizzaovens.com within 48 hours!

If Your Items Ship With a Freight Carrier: ⤵

• A phone number, which you will provide during checkout, is required to arrange a delivery appointment. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule said delivery appointment - your package will not deliver until you schedule one. Bear in mind that you will have to be physically present at the time of package arrival.
• Your shipment will most likely arrive in a medium to long box truck within the time window you selected during the appointment call.
• Arrange for helpers to assist with moving the heavy shipment to your desired location if you are unable to do so yourself.

Carefully follow these steps once your package arrives❗

STEP 1. Once the package arrives and is unloaded to the ground, don’t let the driver leave just yet! Take this moment to inspect the exterior and contents of the package for any damage and missing pieces.

STEP 2. Don't rush to sign the delivery receipt or POD (Proof of Delivery)! This document is crucial for noting any visible damage, no matter how minor.

Damage notations:

• • If there is minimal damage: Such as, small dents, torn wraps, and tears in the carton or packaging, as well as damage to the crate or pallet. For example, if the box has a hole in it—notate that, along with the word 'damaged,' BEFORE signing. (If you weren't able to get the chance to open the box and thoroughly check, write 'subject to concealed damage' THEN SIGN.)
    
  • If there is major damage: While it rarely happens, if your item is clearly badly damaged beyond acceptance, REFUSE the shipment! Note the damage on the POD along the words 'refused shipment,' then sign it. After reporting it to us, a new shipment will be sent out right away.

STEP 3. In either case of damage severity, take as many pictures of the damage as needed, including one where the shipping label of the package is clearly visible.

STEP 4. Report damages to us within 48 hours of delivery by sending an email with attached photos to returns@primepizzaovens.com so we can process an insurance claim on your behalf. Please keep all original packaging, including the shipping pallet, in case a return is necessary.

STEP 5. After accepting any shipment in satisfactory condition, even if you don’t plan to install or use the product(s) right away, you should still unpack the box to check for any hidden damage or missing pieces before it’s too late to report.

NOTE:

**Prime Pizza Ovens will not be held liable for any missed appointments. If you are not present at the time of your scheduled delivery, you will be responsible for any resulting fees, which may include missed delivery and/or storage fees, as these are outside our standard shipping boundaries. These fees will have to be paid in full before your order can be released for redelivery.

**If delivery isn't scheduled within 2 business days, the shipment will be automatically returned to us by the carrier. These returns are NOT eligible for a full refund, as they will be subject to our Standard Return Procedure. If the unit is returned to us, we will issue a refund to your payment method for the original order amount, minus any missed delivery, shipping, and/or storage fees.

For full details concerning damages please see further below.

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Mishaps:

 

Damages:

While most shipments arrive without issue, damages can sometimes occur. We sincerely apologize if this happens with your order.

If your item arrives damaged, you must report the issue in writing to support@primepizzaovens.com within 48 hours of delivery and note it on the delivery receipt. This applies to all shipments, whether sent via FedEx, UPS, or freight. You don't need to worry about shipping costs to return or replace an item in the case of damaged items.

Each individual manufacturer has a different return policy so it is imperative to contact us as soon as possible. Please review detailed instructions and individual manufacturer return policies on our Returns & Refunds Policy page.

Once the claim is fully processed, we will ship all replacements to you completely free of charge.

IMPORTANT:

**If you authorize the shipper to leave your delivery without a signature and inspection, Prime Pizza Ovens cannot be held liable for any damages as this is legally equivalent to accepting the delivery in good condition.

Missing Pieces:

While rare, if your order is missing any items or parts, you must notify us within 48 hours of delivery. If we are not notified within this timeframe, replacement pieces may not be provided.

Upon arrival when inspecting the shipment for damages, you must also check for any missing pieces. 

STEP 1. Ask the delivery driver for the relevant delivery document, whether it's the BOL or POD. The document will show the number of pieces in your shipment. If you notice a different count, make a note of it on the document.

Shortage notations:

• If part of the shipment is missing: Write down the number of pieces delivered on the POD and circle it. Then, write down the number of pieces missing and note them as 'missing.' Notify the driver, then sign the document.

STEP 2. Report missing pieces or items to us within 48 hours of delivery by sending an email with attached photos to returns@primepizzaovens.com so we can look further with the shipping carrier.

Defects:

Your purchase includes a manufacturer's warranty covering defects. Please refer to the manufacturer's warranty for details on filing a claim.

Lost Packages:

For parcel deliveries, such as FedEx or UPS, if there is a mismatch where your tracking number shows that your package has been delivered but you haven't actually received it, you must contact the shipping carrier directly for further assistance.

Backorders:

Sometimes, an item may run out of stock before we are able to catch it and update it on our website after you've placed your order. In such cases we will reach out to you by email right away to notify you of the backorder and what the expected time of arrival is. You will decide whether you'd like to keep the order, switch to a similar product, or cancel the order altogether.

If you choose to wait for your item, we will have to charge your card since we can only keep payment pre-authorizations in our system for up to 7 days. After 7 days the order will automatically be canceled.

**Expected time of arrival may change due to unforeseen circumstances that include but not limited to: inclement weather, busy holiday seasons, supply chain issues, transit schedules, etc.

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Have more questions about shipping and delivery? See our FAQs page here.

 

(Returns)

PINNACOLO PREMIO Wood Fired Outdoor Pizza Oven - Returns:

 

Fire One Up (PINNACOLO) returns can be made within 10 days of receipt. There will be a 20% restocking fee on all returns.

 

GENERAL INFORMATION BELOW:

30-Day Guarantee: Standard Return Procedure

If you're not satisfied with your items, you can request a return within 30 days after delivery for a full refund. The item(s) must be in their original unused condition (meaning all original packaging, assembly instructions, manuals, tags, and labels). It must not be installed or assembled. Items that have been used or modified in any way may not qualify for returns. 

Items returned without first requesting a return will not be accepted, as all returns require an authorized return number (RMA) for processing.

The following items may not be returned:

• Any items shipped to Canada
• Products eligible for parts under manufacturer warranty
• Items that have been used or modified in any way
• Items missing their original packaging (including shipping pallet/crate, if applicable)
• Items that are soon to be discontinued or on clearance
• Made-to-order items (see the product page to check the item's eligibility for return)
• Items from brands that do not allow returns. The following brands do not accept returns: -, -, -,

 

Custom Orders:

Any orders that are custom made are not eligible for returns. We strongly recommend that you consult with your contractor beforehand to ensure what you are ordering is the correct item for your build. 

DISCLAIMER ⚠

Refund request and processing times vary by brand. Additionally, some brands have different time windows for returns after delivery is completed.

- Fire One Up (PINNACOLO): Returns can be made within 10 days of receipt. There will be a 20% Restocking fee on all returns.

 

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Cancelling an Order:

 

(Before it ships):

If you’ve recently placed an order and it hasn’t shipped yet, you must notify us promptly at support@primepizzaovens.com to request a cancellation, free of charge.

Unshipped orders after 48 hours may be subject to a restocking fee.

Refunds will be issued to the original payment method used at checkout.

(Once it has shipped):

If your order has already shipped, the standard return procedure will apply. Refunds will be issued to the original payment method that you used when checking out. Shipping and restocking fees are non refundable.

To request a cancellation, please email support@primepizzaovens.com

(For Pre-Ordered & Backordered Items):

You may cancel your order at any time until new inventory arrives at the warehouse. However, once your order enters the shipping queue, any cancellation will be subject to our standard return procedure.

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Returns Process:

 

(1) Requesting a Return:

To return an item, write to us at returns@primepizzaovens.com. We will send you a prepaid shipping label and further instructions on how to send your item(s) back.

(2) After Request Submission:

We will notify you via email once we have received and inspected the item(s). If your return is approved, a refund (if applicable) will be issued to your original payment method (using the same credit or debit card). Please allow some time for your bank or credit card company to process and post the refund.

 

NOTE: For freight shipments, please do not miss your delivery appointment. Missed appointments are not eligible for free returns. If you miss your appointment, the standard return policy will apply. Refunds will be issued to the original payment method used at checkout, minus inbound and outbound shipping costs, as well as any associated fees (such as missed delivery, storage, or restocking fees).

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Mishaps:

 

Damaged or Missing Parts:

Once you receive your order during delivery, you must visually inspect it for any damage or missing parts immediately.

In the rare event that your order arrives damaged, you may return it for a replacement or a full refund, provided that you note the damage on the freight delivery document and have it signed.

You must report the issue to us within 48 hours by emailing returns@primepizzaovens.com with attached photos. After 48 hours, we cannot file a claim with the shipper on your behalf.

If your order is missing any items or parts, you must notify us within 48 hours of delivery. If we are not notified within this timeframe, replacement pieces may not be provided.

NOTE: You won't need to worry about return shipping costs for these matters.

See our Shipping&Delivery page for complete details concerning damages.

 

(Price Match)

Prime Pizza Ovens Price Matching:

 

We strive to offer our customers the best possible pricing, while respecting agreements with our manufacturers. If you happen to come across a lower price for the same item on another online retailer's website within six months of your purchase date, please let us know and we will refund the difference from your original payment.

In addition, if you find that our own website has a lower price for the same item you have ordered within six months of your purchase date, we will also refund the difference. We want you to feel confident that you are getting the absolute best prices for the products you order from us.

To request your partial refund, simply email us a link to the same product on our store, or on our competitor's website within six months from the date of your order, and we will process the credit accordingly.

Bear in mind that our 100% Price Match policy has these restrictions in place:

• You must purchase the item from our website before requesting your price match
• Promos such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitor's website
• The competitor must be an online store, they may not have a retail location
• The website cannot be a discounter or auction website such as eBay, overstock, etc.
• The competitor must be an authorized retailer of the product in question
• The Price Matching includes the item price and the shipping charges, it excludes sales tax

Send your request to sales@primepizzaovens.com